Privacy Policy

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

Information You Provide

• Name and contact person details
• Company or organization name
• Email address
• Telephone or WhatsApp number
• Business address and country
• Product and sourcing requirements
• Quantity, packaging, customization, or specification requirements
• Information submitted through inquiry or quotation forms
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and services in use. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate date and time of website access
• Referring website or source
• Basic website usage information

2. How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including:

• Responding to inquiries and requests
• Preparing and providing quotations
• Understanding product and sourcing requirements
• Communicating about products and services
• Processing and managing business relationships
• Arranging samples, specifications and product documentation
• Managing orders and commercial transactions
• Coordinating shipping and export-related activities
• Providing customer and trade-partner support
• Improving our website, products and services
• Maintaining website security and preventing misuse
• Complying with applicable legal and regulatory requirements

3. Business & Commercial Information

Because Deep Group operates primarily as a B2B sourcing and export business, information provided through inquiries may include commercially relevant information such as product specifications, estimated quantities, packaging requirements, destination markets, customization requirements and project details.

We use such information to evaluate requirements, communicate with prospective customers, prepare quotations, coordinate sourcing, and provide requested services.

We do not sell commercially submitted inquiry information as a standalone database to third parties.

4. How We Share Information

We may share information when reasonably necessary to operate our business, provide requested services, complete transactions, or comply with applicable law.

Depending on the circumstances, information may be shared with:

• Manufacturers, suppliers and sourcing partners where necessary to fulfil a product inquiry or order
• Logistics providers, freight forwarders, shipping agents, customs-related service providers and other trade-service providers
• Technology, hosting, email, website and communication service providers
• Professional advisors, auditors, or legal representatives where required
• Government authorities, regulators, courts, or law-enforcement authorities where legally required

We aim to share only information reasonably necessary for the relevant business, operational, legal, or service-related purpose.

5. Cookies & Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance, analytics, or user experience.

Cookies are small files stored on your device by a website. Depending on their purpose, cookies may help us remember preferences, understand website usage, or improve website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services & Links

Our website may use or link to third-party services, websites, maps, analytics tools, communication services, social media platforms, or other external services.

These third parties may process information according to their own privacy policies and terms. Deep Group does not control the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing information to them.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the website or electronic communications.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining business records, fulfilling contractual or commercial obligations, resolving disputes, maintaining financial and accounting records and complying with applicable legal requirements.

Retention periods may vary depending on the nature of the information and the applicable legal or business requirements.

9. International Data Transfers

As Deep Group operates in the international sourcing and export sector, information may sometimes need to be shared with business partners, service providers, logistics providers, or other parties located outside your country.

Where information is transferred internationally, we aim to handle it in accordance with applicable privacy and data-protection requirements and for legitimate business purposes.

10. Your Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is used

These rights may be subject to applicable legal limitations and exceptions.

To submit a privacy-related request, please contact us using the contact information provided below.

11. Marketing Communications

We may use contact information to communicate with you regarding inquiries, quotations, products, services, business opportunities, or existing commercial relationships.

Where applicable, you may request that we stop sending non-essential marketing or promotional communications by contacting us directly.

Transactional, service-related, or legally required communications may still be sent where necessary.

12. Children's Privacy

Our website and services are intended primarily for businesses and commercial users. We do not knowingly collect personal information from children for commercial purposes.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review and, where appropriate, delete the information.

13. External Websites

Our website may contain links to websites operated by third parties. These websites have their own privacy policies and practices.

Deep Group is not responsible for the privacy, security, content, or practices of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to remain informed about how we handle information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding the handling of your information, please contact us.