Terms & Conditions

1. About Our Services

Deep Group is a business-to-business (B2B) sourcing and export company serving the HORECA and food-service industry.

Our product range may include sugarcane bagasse disposables, areca leaf products, compostable and sustainable carry bags, disposable cutlery, plates, bowls, food containers, clamshells, trays, cups, grocery and carry bags, food packaging solutions, kitchen and food-service products and other products suitable for commercial food-service requirements.

We work with importers, distributors, wholesalers, retailers, cafés, restaurants, hotels, caterers, institutions and other commercial buyers.

This website is intended primarily for commercial and trade purposes. It is not an e-commerce platform and product availability, pricing, minimum order quantities, specifications and commercial terms are generally provided on a request-for-quotation (RFQ) basis.

2. Product Information & Specifications

Product descriptions, images, dimensions, capacities, materials, packaging details, colours, weights and other information displayed on this website are provided for general reference and may vary depending on the specific product, manufacturer, production batch, customization and applicable order specifications.

Actual product specifications applicable to a transaction will be those confirmed in the relevant quotation, product specification sheet, sample approval, purchase order, proforma invoice, sales contract, or other written commercial documentation.

Natural and plant-based products may have reasonable variations in colour, texture, appearance, weight and finish due to the characteristics of the raw materials and manufacturing processes.

3. Sustainability & Compliance Claims

Where applicable, products supplied by Deep Group may be manufactured using renewable, plant-based, biodegradable, compostable or recyclable materials.

Specific environmental, food-contact, safety, compostability or regulatory claims apply only where supported by relevant product documentation or certification.

Applicable standards and regulatory requirements may vary depending on the product, material, destination country, intended use and applicable legislation. Where available and relevant, supporting certificates, declarations, test reports and compliance documents may be provided to verified trade customers upon request.

The availability of a particular certification or compliance document for one product does not mean that the same certification applies to all products supplied by the Company.

4. Inquiries & Quotations

Product prices, minimum order quantities, availability, packaging options, customization requirements, production lead times and shipping terms are provided on an RFQ basis.

• Quotations are valid only for the period specified in the quotation.
• Prices are subject to product specifications order quantity, packaging, shipping terms and other agreed commercial conditions.
• Availability and lead times are subject to production capacity and material availability.
• Any estimated quantity, capacity, production time or delivery time is indicative until confirmed in writing.
• A quotation does not constitute acceptance of an order unless expressly confirmed by the Company.

Final commercial terms will be confirmed through the applicable quotation, purchase order, proforma invoice, sales contract or other written commercial documentation.

5. Orders & Purchase Agreements

Orders become binding only after the relevant commercial terms have been agreed and the order has been accepted or confirmed in writing by Deep Group.

The applicable purchase order, proforma invoice, sales contract or other written commercial document may specify the relevant transaction details, including:

• Product and specifications
• Quantity
• Packaging
• Pricing
• Payment terms
• Applicable Incoterms
• Production and delivery schedule
• Inspection requirements
• Shipping arrangements
• Documentation requirements
• Other agreed commercial conditions

If there is any conflict between these website Terms & Conditions and a specific written purchase agreement, the specific written agreement will prevail for that transaction.

6. Customization & Private Label

Customization, private labeling, printing, packaging and branding may be available for qualifying wholesale and export orders.

• Customers are responsible for providing accurate artwork, logos, trademarks, text and other branding materials.
• Artwork requirements will be communicated according to the selected product and printing process.
• Production will normally commence after required artwork and digital or physical proofs have been approved.
• Customer-provided trademarks, logos, artwork and intellectual property remain the responsibility of the customer.
• The customer represents that it has the necessary rights and permissions to use any artwork, trademarks, logos or other intellectual property supplied to the Company.

Natural-material products may exhibit reasonable variations in colour, texture and appearance, which may not constitute a manufacturing defect.

7. Quality, Sampling & Inspection

Samples may be provided or arranged depending on the product and order requirements.

Where agreed in writing, customers may arrange or request pre-shipment inspection, third-party inspection or other quality-control procedures.

Product acceptance will be assessed against the specifications and quality requirements agreed for the relevant transaction.

If products are found to be materially non-conforming to the agreed specifications, the Company's responsibility will be determined in accordance with the applicable purchase agreement, proforma invoice, sales contract or other written commercial terms.

Subject to those terms, remedies may include replacement, repair, credit, or another mutually agreed commercial solution.

8. Certifications & Documentation

Where applicable and available, Deep Group may provide product-related documentation such as:

• Product specifications
• Material declarations
• Food-contact documentation
• Test reports
• Compostability documentation
• Quality-management documentation
• Environmental documentation
• Manufacturer certificates
• Other compliance documents relevant to the product and destination market

Certification and compliance requirements differ by product and destination country. Customers are responsible for communicating their specific regulatory and documentation requirements before placing an order.

9. International Trade & Import Requirements

For international transactions, the buyer is responsible for complying with the import, customs, taxation, labeling, registration, food-contact, packaging, environmental and other regulatory requirements applicable in the destination country, unless otherwise expressly agreed in writing.

Shipping terms and responsibilities will be determined by the applicable Incoterm or other commercial terms agreed between the parties.

The Company does not guarantee that a particular product will satisfy every regulatory requirement in every destination country unless such compliance has been specifically confirmed in writing.

10. Intellectual Property

All website content, including text, graphics, logos, photographs, product imagery, designs, layouts and other materials, is owned by or licensed to Deep Group unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, published or commercially used without prior written permission.

Customer-provided trademarks, logos, artwork and other intellectual property remain the property of their respective owners.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Copy or reproduce website content without permission.
• Introduce malicious code, viruses or other harmful material.
• Misuse contact forms, quotation forms or other website functionality.
• Use information obtained from the website in a manner that infringes the rights of the Company or third parties.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

12. Third-Party Links

This website may contain links to third-party websites or services for reference or convenience.

Deep Group does not control and is not responsible for the content, availability, accuracy, privacy practices or terms of third-party websites.

Accessing third-party websites is at your own discretion and risk.

13. Confidentiality

Commercial information exchanged between Deep Group and its customers or trade partners, including pricing, product specifications, artwork, project details and other commercially sensitive information, will be handled in a commercially reasonable manner.

Where a separate confidentiality or non-disclosure agreement is executed, that agreement will govern the relevant confidential information.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Deep Group will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of this website.

The website and its general content are provided for informational purposes and may be changed, updated or discontinued without notice.

For product transactions, the Company's liability will be governed primarily by the applicable purchase agreement, proforma invoice, sales contract, or other written commercial terms.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

The Company will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic or pandemic events, war, civil unrest, government actions, changes in law or regulations, transportation disruptions, port restrictions, strikes, shortages of raw materials, production interruptions or other events beyond reasonable control.

Where such circumstances affect an order, the parties will work in good faith to determine an appropriate revised schedule or commercial solution.

16. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business in Gujarat, India, unless otherwise agreed in writing between the parties.

Transaction-specific dispute resolution provisions contained in a signed purchase agreement or sales contract will prevail over these website Terms for that transaction.

17. Changes to These Terms

Deep Group may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Contact Us

For questions regarding these Terms & Conditions, product inquiries, quotations or international sourcing requirements, please contact us through the contact information published on our website.